Virtual Internet Solution

Dynamic BDC  offers a turnkey solution for handling Internet leads on behalf of Dealerships.  Our team of highly trained associates utilizes best practices, world class phone skills and a disciplined process to respond to Internet leads and turn them into appointments.

Dynamic Benefits

• Dedicated Staff for all hours of operation
• First Quality Response sent in 15 minutes or less
• Immediate attempt to reach by phone
• 4 phone attempts made within 24 hours of receiving the lead
• Appointments/Hot Leads sent to Dealership
• 90 Day email and phone follow up
• Certified  “Appointment Specialists” who are focused on setting the Appointment!

 

Enrollment Process

Step 1

Once a Dealer completes the enrollment forms, we submit a request to the Manufacturer to forward the Internet leads to our certified ILM tool.  We will be responding to the leads from our certified tool that continues to track metrics for each Manufacturer.

Step 2

A conference call is set up with the Dealer to review the following:

• Point of contact(s) at the Dealership
• Appointment/Hot Lead notifications
• Overview of the Internet process being handled by Dynamic
• Reports that will be forwarded to the Dealership
• Best Practices for Appointments/Hot Leads
• Specific points for customization of email templates

Step 3

Once we confirm that all leads are being forwarded to the Call Center, we will notify the Dealership that we are handling the leads

Enroll Now